If you encounter an issue with a Rug Doctor product that you believe caused personal or property damage, we need to know about it.
How do I Report an Issue?
Step 1: Start an Incident Report
Login onto your account and complete the online Incident Report form.
We only accept Incident Reports from customers who rented or bought the Rug Doctor products from an authorized Rug Doctor retailer.
Step 2: Add supporting documents
It will be helpful when filing your Incident Report form if you can provide photos (if appropriate) and documentation (e.g. rental agreement, estimate, appraisal) that verifies the amount of your claim. All claims must be accompanied by documents supporting the amount of the claim.
Step 3: Submit your Incident Report
Review your information, submit the Incident Report form, and print your confirmation email for your records.
Step 4: Preserve the affected area
Rug Doctor will notify you if your claim requires a home inspection. Please preserve the affected area as evidence of your claim. Rug Doctor machines will be inspected at a Rug Doctor facility.
Most online submitted Incident Reports are resolved in five to seven business days unless additional research or inspections are needed. Rug Doctor will notify you when your claim is resolved.
While filing your Incident Report online is the quickest way to resolution, you may instead choose to send written claims with supporting documentation, via the U.S. Postal Service to:
Rug Doctor Claims Department
2201 W. Plano Parkway, Suite 100
Plano, Texas 75075
Keep a copy of your entire claim submission. We will not return any of this paper work to you. You may need to refer to this information.