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Customer Support

Overviews, Instructions, Questions and More

With Rug Doctor, a refreshed home is within reach. We want to help you get the most out of Rug Doctor products, so we’ve included handy overviews, instructions, FAQs and more for every single Rug Doctor machine and formula. Just select the product you want to know more about, and read on.

WARRANTY

Register your Warranty Here

ONE (1) YEAR LIMITED CONSUMER WARRANTY

Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an authorized Rug Doctor dealer, this limited warranty (“warranty”) for your Hard Floor Cleaner machine acquired for normal household use. You are responsible for notifying Rug Doctor within thirty (30) days of original purchase if any parts or components are missing on your machine.

WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST?

Rug Doctor will, for the original purchaser, repair or replace including labor, any part that is defective in material or workmanship within One (1) year of purchase. This warranty applies to machines used for normal household purposes only.

WHAT THE WARRANTY DOES NOT COVER

The following exclusions apply to the machine and part(s) failures due to 1) normal wear and tear; 2) Machine alterations; and 3) abuse or misuse of the machine, including use not in accordance with the “User Manual.” This warranty does not provide for a refund of the purchase price. For best operating efficiency and cleaning, use of Rug Doctor products is recommended.

RUG DOCTOR IS NOT LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY NATURE INVOLVING THE PURCHASE/USE OF YOUR MACHINE. IN NO EVENT SHALL RUG DOCTOR’S LIABILITY EXCEED THE PURCHASE PRICE OF THE MACHINE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS IS RUG DOCTOR’S EXCLUSIVE WARRANTY FOR THIS PRODUCT. ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN ARE EXPRESSLY DISCLAIMED. THE IMPLIED WARRANTIES OF A MERCHANTS’ ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO 1 YEARS FROM THE DATE OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE.

EXPENSES

If a machine is returned to a warranty center for repair within thirty (30) days of original purchase, Rug Doctor will pay the freight charges both to a warranty center and back to you. After 30 days, you may be required to ship the machine to a Rug Doctor warranty center at your expense should additional repairs be required during the warranty period. You are responsible for paying any freight charges for shipment to the warranty center for repairs occurring after the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.

HOW STATE LAWS APPLY

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

HOW DO I GET SERVICE UNDER THIS WARRANTY?

To obtain warranty assistance, please call 1-800 RUG DOCTOR (1-800-784-3628) (8 am to 5 pm Mon - Fri CST) or e-mail consumer.support@rugdoctor.com. Rug Doctor will need the following information to assist you: your name, address and telephone number, product model, serial number, and proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials.

UNAUTHORIZED USE

Use of this carpet cleaning machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).

Register Your Warranty Here

WARRANTY

Register your Warranty Here

ONE (1) YEAR LIMITED CONSUMER WARRANTY

Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an authorized Rug Doctor dealer, this limited warranty (“warranty”) for your Hard Floor Cleaner machine acquired for normal household use. You are responsible for notifying Rug Doctor within thirty (30) days of original purchase if any parts or components are missing on your machine.

WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST?

Rug Doctor will, for the original purchaser, repair or replace including labor, any part that is defective in material or workmanship within One (1) year of purchase. This warranty applies to machines used for normal household purposes only.

WHAT THE WARRANTY DOES NOT COVER

The following exclusions apply to the machine and part(s) failures due to 1) normal wear and tear; 2) Machine alterations; and 3) abuse or misuse of the machine, including use not in accordance with the “User Manual.” This warranty does not provide for a refund of the purchase price. For best operating efficiency and cleaning, use of Rug Doctor products is recommended.

RUG DOCTOR IS NOT LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY NATURE INVOLVING THE PURCHASE/USE OF YOUR MACHINE. IN NO EVENT SHALL RUG DOCTOR’S LIABILITY EXCEED THE PURCHASE PRICE OF THE MACHINE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS IS RUG DOCTOR’S EXCLUSIVE WARRANTY FOR THIS PRODUCT. ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN ARE EXPRESSLY DISCLAIMED. THE IMPLIED WARRANTIES OF A MERCHANTS’ ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO 1 YEARS FROM THE DATE OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE.

EXPENSES

If a machine is returned to a warranty center for repair within thirty (30) days of original purchase, Rug Doctor will pay the freight charges both to a warranty center and back to you. After 30 days, you may be required to ship the machine to a Rug Doctor warranty center at your expense should additional repairs be required during the warranty period. You are responsible for paying any freight charges for shipment to the warranty center for repairs occurring after the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.

HOW STATE LAWS APPLY

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

HOW DO I GET SERVICE UNDER THIS WARRANTY?

To obtain warranty assistance, please call 1-800 RUG DOCTOR (1-800-784-3628) (8 am to 5 pm Mon - Fri CST) or e-mail consumer.support@rugdoctor.com. Rug Doctor will need the following information to assist you: your name, address and telephone number, product model, serial number, and proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials.

UNAUTHORIZED USE

Use of this carpet cleaning machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).

Register Your Warranty Here