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Customer Support

Overviews, Instructions, Questions and More

With Rug Doctor, a refreshed home is within reach. We want to help you get the most out of Rug Doctor products, so we’ve included handy overviews, instructions, FAQs and more for every single Rug Doctor machine and formula. Just select the product you want to know more about, and read on.

NO POWER TO THE MACHINE

If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. Make sure the reset switch is in the ON position. 

If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. If the switch is in the OFF position, press it to the ON position and try the machine again. 

Still having problems? There is a chance that the outlet you are trying to use is only rated for 10 amps, while the machine requires 11. Try plugging the machine into a different outlet. 

Still having problems? There is likely a problem in the machine,and you will need to return the machine to the store and exchange it for a different machine to use.  Find a repair shop near you.

NO POWER TO THE MACHINE

If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. Make sure the reset switch is in the ON position. 

If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. If the switch is in the OFF position, press it to the ON position and try the machine again. 

Still having problems? There is a chance that the outlet you are trying to use is only rated for 10 amps, while the machine requires 11. Try plugging the machine into a different outlet. 

Still having problems? There is likely a problem in the machine,and you will need to return the machine to the store and exchange it for a different machine to use.  Find a repair shop near you.