Log in to your Account.

Forgot your password?
Don't have an account?

Click the link below to create your account now!

Create an account


Customer Support

Overviews, Instructions, Questions and More

With Rug Doctor, a refreshed home is within reach. We want to help you get the most out of Rug Doctor products, so we’ve included handy overviews, instructions, FAQs and more for every single Rug Doctor machine and formula. Just select the product you want to know more about, and read on.

ProblemPossible ReasonHow to Fix
No power

Power cord not plugged in

Power button not pressed

Plug power cord into wall outlet

Press unit power button on

No/Low spray

Not pressing spray trigger

Clean Water/solution Tank is empty or low

Clean Water Tank is not seated or installed correctly

Spray is clogged

Press spray trigger

Fill Clean Water Tank with water and solutions

Lift up Clean Water Tank and place back into position

Clean spray tip

Rotating brush doesn't rotate

Not pressing soap and scrub button

Something is lodged in the brush roll

Press soap & scrub button on handle

Turn unit off and back on to resent the brush roll

Vibrating oscillating brush doesn't vibrate or oscillate

Not pressing soap & scrub button 

Something is lodged in the brush roll

 

Press soap & scrub button on handle

Turn unit off off and back on to reset the brush roll

No/Low spray from the Upholstery Tool

Not pressing spray trigger

Upholstery solution plug not installed correctly on Tool Clean Port

Clean Water/Solution Tank is empty/low

Clean Water Tank is not seated/installed correctly

Press spray trigger

Make sure symbols are aligned when installing

Fill Clean Water Tank with water and solution

Lift up Clean Water Tank and place back into position

No/Low suction from the Upholstery Tool

Dirty Water/Collection Tank is full

Dirty Water/Collection Tank is not seated/installed correctly

Upholstery vacuum plug is not installed correctly on the Tool Waste Port

Empty Dirty Water/Collection Tank

Lift up Dirty Water/Collection Tank and place back into position

Make sure symbols are aligned when installing

 

ProblemPossible ReasonHow to Fix
No power

Power cord not plugged in

Power button not pressed

Plug power cord into wall outlet

Press unit power button on

No/Low spray

Not pressing spray trigger

Clean Water/solution Tank is empty or low

Clean Water Tank is not seated or installed correctly

Spray is clogged

Press spray trigger

Fill Clean Water Tank with water and solutions

Lift up Clean Water Tank and place back into position

Clean spray tip

Rotating brush doesn't rotate

Not pressing soap and scrub button

Something is lodged in the brush roll

Press soap & scrub button on handle

Turn unit off and back on to resent the brush roll

Vibrating oscillating brush doesn't vibrate or oscillate

Not pressing soap & scrub button 

Something is lodged in the brush roll

 

Press soap & scrub button on handle

Turn unit off off and back on to reset the brush roll

No/Low spray from the Upholstery Tool

Not pressing spray trigger

Upholstery solution plug not installed correctly on Tool Clean Port

Clean Water/Solution Tank is empty/low

Clean Water Tank is not seated/installed correctly

Press spray trigger

Make sure symbols are aligned when installing

Fill Clean Water Tank with water and solution

Lift up Clean Water Tank and place back into position

No/Low suction from the Upholstery Tool

Dirty Water/Collection Tank is full

Dirty Water/Collection Tank is not seated/installed correctly

Upholstery vacuum plug is not installed correctly on the Tool Waste Port

Empty Dirty Water/Collection Tank

Lift up Dirty Water/Collection Tank and place back into position

Make sure symbols are aligned when installing